This Shipping Policy applies to orders placed through this website, showcasing artwork by Stephanie Ma.
Shipping Costs
Shipping costs will depend on the product(s) selected and will be calculated automatically at checkout once you have entered your shipping address.
Production Lead Times
All prints are produced to order through a third party.
Please note this means that prints are not produced in-house and will add on time (from production to receiving in-house can take up to one week). Once prints are received in-house, these will be carefully packaged and dispatched as soon as possible, with the estimated delivery time as 3-4 working days after dispatch.
Production times are estimates and may vary during busy periods or due to factors outside our control.
Although original paintings on canvas are readily available, we do require some time to add hanging fixtures and prepare the piece for its new home. For original works, please allow 2-4 weeks to dispatch from the date of purchase.
Estimated Delivery Times (After Dispatch)
Once your order has been dispatched, the estimated delivery time will be 3-4 working days. Please note that this is a guideline and cannot always be guaranteed.
Once an order has been dispatched, delivery times are outside our control and may be affected by courier networks, local postal services or other external factors.
Dispatch & Delivery
Estimated delivery times apply from the date of dispatch, not from the date the order is placed.
Delivery estimates do not include production time.
Shipping Delays
We cannot be held responsible for delays caused by:
- Courier or postal services
- Incorrect or incomplete delivery information
- Events outside our reasonable control, including weather disruption or industrial action
Risk & Title
Ownership and risk of loss pass to you once your order has been dispatched and handed to the delivery carrier.
Address Accuracy
Please ensure your shipping address is accurate and complete at checkout. We cannot accept responsibility for delays or losses resulting from incorrect delivery details.
Contact
If you have any questions about your order or shipping times, please fill in the contact form.